Skip the queue See a specialist in weeks, not months停止漫长等待专科就诊 只需几周
不必几个月

A navigator is a Careby team member who personally handles your specialist referral from start to finish — finding an available specialist, booking the appointment, preparing your records, and following up afterward. Every Careby member is assigned a navigator when they sign up; you don't need to request one.健康管家是康伴团队成员，全程协助您完成专科转介——寻找有空的专科医生、预约就诊、整理病历、并跟进后续。每位康伴会员开通会员时即获得专属健康管家，无需另行申请

Yes. Specialist Express is included with every Careby membership and isn't sold separately. If you'd like to use it for a one-off case, sign up for a one-year membership and your navigator can start that same day.是的。专科加速包含在每一份康伴会员服务中，不单独出售。如您希望临时使用，可开通一年期会员，您的健康管家当天即可开始服务

Your navigator works with you virtually — by phone, text, and email. There's no clinic to visit. The specialist appointment they book for you may be virtual or in-person depending on the specialty.健康管家以线上方式为您服务——通过电话、短信、邮件沟通，无需前往门诊。专科预约的就诊形式（视频或面诊）将根据具体专科而定

Yes. You'll have your navigator's direct phone number and email. They reply during business hours, and your Careby coordinator team covers urgent requests after hours.可以。您将获得健康管家的直接电话与邮箱。健康管家在工作时间内回复，下班后及紧急情况由康伴协调团队接手

Wait times vary by specialty and region. Your navigator routes you to the soonest available specialist in our network and gives you a realistic timeline before you confirm the appointment.等待时间因专科类别与地区而异。健康管家会为您匹配网络中最近可见的专科医生，并在您确认预约前告知实际时间