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Doctor On-Call visits are free for Ontario residents with a valid OHIP card — and similarly covered in Manitoba, Saskatchewan, BC, Alberta, and New Brunswick under the relevant provincial plans. There is no booking fee. Some optional services (e.g., a written doctor's note) carry an administrative fee.在线问诊对持有有效安省 OHIP 健康卡的居民免费。曼尼托巴、萨斯喀彻温、不列颠哥伦比亚、阿尔伯塔与新不伦瑞克省的居民也可凭当地医保享受同等覆盖。无预约费。部分附加服务（如医生开具的书面证明）需另收行政费用。

Physicians are available 7 days a week. Same-day and next-day video appointments are typical, and member support is available 24/7. Exact clinical hours are displayed during the booking process.医生每周 7 天在线，多数情况下当日或次日即可视频就诊，会员支持服务全天候开放，具体每日就诊时段会在预约过程中显示

A real Careby coordinator — by phone, text, or email. Not a chatbot. Coordinators are available 24/7 for urgent member support, and your clinical visits are with licensed Canadian physicians.是康伴健康管家真人服务——通过电话、短信或邮件联系，并非聊天机器人。健康管家全天候为会员提供紧急支持，您的就诊均由持牌加拿大医生进行

For common, non-urgent issues — colds and infections, prescription refills, skin issues, urinary symptoms, women's and men's health, non-crisis mental health, and referral requests. If you're not sure whether your issue fits, your Careby coordinator can help you decide.适合常见的非紧急问题——感冒、感染、续方、皮肤问题、泌尿症状、男士／女士健康、非紧急的心理健康咨询、转诊请求。如不确定是否适合在线问诊，您的康伴健康管家可协助判断

For anything urgent or life-threatening — chest pain, stroke symptoms, severe bleeding, head injury, or suicidal thoughts — call 911 or go to the nearest emergency room. Doctor On-Call is also not the right setting for in-person physical exams, complex procedures, or controlled-substance prescriptions; the doctor will redirect you to in-person care if needed.紧急或危及生命的情况不适合——胸痛、中风症状、大出血、头部受伤或自杀念头——请立即拨打 911 或前往最近的急诊室。在线问诊也不适合需要面诊的体格检查、复杂操作或受管制药物处方；如需面诊，医生会另行转介

Yes. Prescriptions are sent electronically to your pharmacy of choice. Some classes of medication (e.g., controlled substances) generally cannot be prescribed in a first virtual visit — the doctor will tell you if a different setting is needed.可以，处方将以电子方式发送至您指定的药房，部分受管制类别的药物通常无法在首次在线问诊中开具，医生会告知您是否需要面诊

No hard limit. Book as many medically appropriate visits as you need. Same-day repeat visits for the same issue are at the physician's discretion.没有硬性上限，您可根据需要预约任何医学上合适的就诊。同一问题在同一天的重复就诊由医生酌情安排