See a doctor without the wait看医生，不用苦等
Booking a same-day appointment with a family doctor in Ontario can be difficult, and walk-in clinics often mean long waits. A virtual doctor visit connects you with a licensed Ontario physician over secure video — often within minutes — so you can get questions answered, prescriptions where appropriate, and referrals when needed. 在安省，想当天预约家庭医生往往并不容易，而前往步入式诊所通常意味着长时间排队。在线问诊通过安全视频，将您与安省持牌医生连接起来——通常只需几分钟——让您获得解答、在适当情况下取得处方，并在需要时获得转介。
This guide explains how virtual visits work, what they're well suited for, and how to make the most of one. 本文将说明在线问诊的运作方式、适合的情况，以及如何充分利用一次问诊。
What is a virtual doctor visit?什么是在线问诊？
A virtual visit is a video or phone consultation with a licensed physician. For Ontario residents with a valid health card, many of these visits are OHIP-covered, the same as an in-person appointment for an eligible concern. Clinical decisions — including any diagnosis, prescription, or referral — are made by the physician. 在线问诊是与持牌医生进行的视频或电话咨询。对于持有有效健康卡的安省居民，许多此类问诊与就符合条件的健康问题进行的面诊一样，可由 OHIP 承保。所有临床决策——包括任何诊断、处方或转介——均由医生作出。
What virtual visits are well suited for在线问诊适合哪些情况？
Virtual care works well for a range of everyday concerns, including: 在线医疗适用于多种日常健康问题，包括：
- Cold, flu, and respiratory symptoms感冒、流感及呼吸道症状
- Prescription renewals for stable, ongoing conditions病情稳定的长期慢性病处方续配
- Skin concerns that can be seen on camera可通过镜头查看的皮肤问题
- Minor infections and follow-up questions轻微感染及后续疑问
- Lab and imaging referrals, where clinically appropriate在临床适当的情况下，安排化验与影像检查转介
- General questions about a recent result or symptom关于近期检查结果或症状的一般疑问
When to choose in-person or emergency care instead何时应改为面诊或急诊？
Virtual care is not for emergencies. If you are experiencing chest pain, stroke symptoms, severe bleeding, difficulty breathing, or any life-threatening condition, call 911 or go to your nearest emergency room immediately. Some concerns also need a physical exam or in-person testing — your physician will tell you if an in-person visit is the better next step. 在线医疗不适用于紧急情况。如出现胸痛、中风症状、大出血、呼吸困难或任何危及生命的状况，请立即拨打 911 或前往最近的急诊室。某些健康问题需要身体检查或现场检测——医生会告诉您面诊是否是更合适的下一步。
How to prepare for your visit如何为问诊做准备
A few minutes of preparation makes the appointment more useful: 花几分钟做准备，可让问诊更有成效：
- Have your Ontario health card ready.准备好您的安省健康卡。
- Write down your main symptoms and when they started.记下主要症状及出现的时间。
- List any medications you currently take.列出您目前正在服用的药物。
- Find a quiet, well-lit, private space.找一个安静、光线充足且私密的环境。
- Note your preferred pharmacy in case a prescription is sent.记下您常用的药房，以备医生开出处方时使用。
Common questions常见问题
Are virtual doctor visits covered by OHIP?在线问诊由 OHIP 承保吗？
What can a virtual visit handle?在线问诊适合处理哪些问题？
When should I go in person or to the ER instead?什么情况应线下就诊或去急诊？
Can the doctor prescribe medication during a virtual visit?在线问诊可以开药吗？
How should I prepare for a virtual visit?在线问诊前该做哪些准备？
How Careby fits in康伴如何提供帮助
Careby connects you with licensed Ontario physicians for virtual visits and coordinates the next steps — records, specialist referrals, and follow-up — through a dedicated coordinator. You keep your family doctor; we help keep things moving. 康伴为您对接安省持牌医生进行在线问诊，并通过专属协调员协调后续事项——病历、专科转介与跟进。您保留家庭医生，我们负责推进每一步。
